Frequently Asked Questions about Art By Annamarie

Please get in touch with any questions about Art By Annamarie that are not answered here. My email address is sales@artbyannamarie.com.

Alternatively, you can message me via Facebook, Twitter or Instagram.

What is a Giclée print?

Giclée (pronounced g-clay) describes a fine art printing process where ink is squirted on to archival quality paper to create a high quality copy of an original artwork.

To produce the prints, Kath will take a high resolution scan of an original artwork and a specialised printer will then provide us with the giclee prints. When we receive the prints, we package them in cellophane with a white mount and rigid backing board. I hand number each batch of prints.

The giclee prints are archival quality – this means that they will hold their colour for many years.

Postage

I aim to post an order within 1-3 working days from the date of that you place your order. However, as we are constantly moving around the UK, on occasion there may be a delay in posting if we are unable to find a post box. If this is going to impact your order, we will email you to let you know.

We send all items using Royal Mail. You will receive an email when we have posted your order.

Based on information from Royal Mail, we expect deliveries within the UK to arrive within 3 working days from the date of postage. Items sent internationally will take a little longer – between 5-7 working days.

Packaging

I expect all my prints to arrive in perfect condition. That is why I wrap them in cellophane and back them with cardboard and a rigid mounting. For additional protection, I use hard backed envelopes clearly labeled as “Please do not bend”.

I package other items, such as the enamel pins, in padded envelopes.

Refunds and Exchanges

If for any reason you are unsatisfied with your purchase, please don’t hesitate to contact me as all problems can be solved.

Additional Information

I sign all of my original artwork. My prints are hand numbered on the mount and the image signed.